Privacy Policy

1. The Information We Collect

To provide a seamless art-buying and consultancy experience, we may collect a few essential details:

• Contact Information: Your name, email, and phone number when you make an inquiry or "Expression of Interest."
• Art Preferences: Information about the styles, artists, or services (like leasing or styling) you explore or are interested in.
• Transaction Data: While we finalize most sales offline, we maintain records of your purchase history and valuation reports.
• Technical Data: Standard website analytics (like your IP address and how you navigate our site) to help us improve the experience of our products and services.

2. How We Use Your Data

We use your information to:

• Coordinate the specialized packaging and global logistics for your art.
• Provide bespoke interior styling and art consultancy advice.
• Send you curated updates about new exhibitions or artists we think you’ll love (you can opt-out at any time).
• Ensure the security and authenticity of every transaction.

3. Partners and Parents Relationships & Infrastructure

Uncanny Details LTD is the "Data Controller" for your information. However, our parent company, Big Box Ltd, provides our technical infrastructure, including server hosting and data management systems.

• Operational Sharing: Your data may be processed by Big Box Ltd team solely for the purpose of maintaining our website's functionality and ensuring your inquiries are handled efficiently.
• Legal Separation: Big Box Ltd is strictly a service provider in this context and does not have the right to use your personal art-collecting data for its own independent marketing or third-party business purposes.

4. Third-Party Partners & External Services

We never sell your data. We only share it with trusted partners necessary to fulfill our promise to you:

• Artists: If you are commissioning a piece, we share necessary details with the artist to bring your vision to life.
• Logistics Providers: We share your address with our global shipping and crating partners to ensure safe delivery.
• Regulatory Bodies: We may disclose information if required by Nigerian law (e.g., for export permits or tax compliance).

To provide a world-class experience, we partner with specialized third-party providers for services including, but not limited to:

• Payment Processing: Secure financial transactions.
• Logistics & Crating: International shipping and art handling.
• Inventory & CRM Management: Internal organization of our collections and client relationships.

Please Note: Once you are redirected to a third-party platform (such as a payment gateway) or once your data is shared with a logistics partner to fulfill an order, their own privacy policies apply. We choose our partners carefully, but we encourage you to review their individual policies, as we do not control their internal data practices.

5. Data Security & Retention

We treat your data like a masterpiece. We use industry-standard encryption and secure protocols (managed by the tech experts at Big Box) to protect your information. We retain your data only as long as necessary to provide our services or comply with legal obligations (such as keeping records of Art Valuations).

6. Your Rights

Under the Nigeria Data Protection Regulation (NDPR) and international privacy standards, you have the right to; request a copy of your data, ask for corrections, or request deletion of your information, or object to how we are using your data.

To exercise these rights, please contact our Data Protection Officer at data@uncannydetails.com.

7. Cookies

We use cookies to remember your preferences and ensure our digital viewing rooms load beautifully. You can manage your cookie settings through your browser, though some parts of the site may not function perfectly without them.

8. Changes to This Policy

As Uncanny Details grows, we may update this policy to reflect new services or changes in the law. When we do, we will update the "Last Updated" date at the top of this page. We encourage you to review this page periodically. Your continued use of our services after an update constitutes your acceptance of the revised policy.

9. Contact Us

If you have questions about your privacy, our relationship with Big Box Ltd, or how we work with our partners, please reach out via email: hello@uncannydetails.com.